SaveME 999: Is It Overcomplicated?
Have you recently received a text asking you to download the SaveME 999 app? It's part of the Next Generation Malaysian Emergency Response Services 999 (NG MERS 999) platform, aiming to streamline access to various emergency services. But is it really necessary, and is it user-friendly? Let's dive in.
The App's Purpose
The NG999 system, developed by TM and the government, promises to enhance resource sharing and data exchange between emergency responders and central agencies. It integrates web-based maps, caller IDs, geolocation, and mobile apps for faster response times.
App Availability and Reviews
SaveME 999 is available on the Apple App Store and Google Play Store. However, it's received mixed reviews, with a 1.8-star rating on the App Store and 2.9 stars on Google Play. Users are finding it confusing and overly complicated.
Registration Process: A Challenge
Setting up SaveME 999 involves a lengthy registration process that goes beyond creating a username and password. Users must verify their identity by snapping a photo of their MyKad or valid ID. They also need to verify their email address and provide additional details like home address.
The absence of MyDigital ID as a login option is surprising. MyDigital ID was supposed to streamline the process and enhance security. Without it, users face unnecessary complexity.
Login and Usability Concerns
Requiring users to log in via biometric or password is counterintuitive in emergency situations. The app's testing revealed that the biometric feature didn't utilize FaceID, forcing users to enter a 6-digit security pin. This adds friction to an already stressful situation.
Features and Functionality
Once logged in, users have two options: slide to call 999 or slide to send a report. The call feature is redundant, as it's similar to dialing 999 on your phone. However, the report feature allows users to provide crucial details like location, incident type, and attach voice notes or videos.
Keep in mind that this feature relies on an active internet connection and may not work well in areas with poor 4G coverage.
The Case for Built-in SOS
Modern smartphones already have built-in Emergency SOS features. By pressing the side power button five times (Android) or long-pressing both side buttons (iPhone), users can trigger an SOS call. This feature automatically includes location and other vital information, making it a reliable and efficient solution.
Redundancy and Confusion
The presence of multiple SaveME 999 apps (including versions for the deaf, blind, and Polis) adds to the confusion. It's unnecessary to have multiple apps when a single, well-integrated app could serve everyone. MERS could collaborate with device manufacturers and platforms like Google, Apple, and Huawei for better integration.
Conclusion: Streamlining Needed
While the intention behind SaveME 999 is commendable, its execution leaves much to be desired. Streamlining the registration process, integrating MyDigital ID, and focusing on collaboration with device manufacturers could make it a more effective and user-friendly solution. The existing built-in SOS features on smartphones are already reliable and efficient.
